We are selling to people over 18 years old to avoid unnecessary disappointment/misunderstanding and to ensure that decision to buy an animal was made responsibly. All animals we sell are captive bred (our own breeding or breeding of proven keepers), no wild caught specimens can be purchased from this shop.
Live guarantee is in effect for Republic of Ireland only, no live guarantee can be given to any outside of Ireland orders (although all possible measures will be made to ensure safe delivery).
To ensure that you will get what you paid for several extra specimens can be added to the order free of charge to compensate possible losses.
Payment – Why PayPal?
The answer is very simple – this is world class payment system with buyer protection, fraud protection and data encryption. All sensitive information about your payment details (like card numbers, security codes etc) is stored on PayPal side only and we do not have any access to it.
Also if you have no PayPal account yet, there is an option to pay with your Credit/Debit card as Guest. Easy and safe!
Shipping & Delivery
Our priority market is Ireland, but shipping options are available for other EU countries and United Kingdom as well.
Within Ireland Standard shipping (next working day delivery) is usually working well, but our recommendations (especially for cold winter times and for live specimens) is to use more expensive but more reliable Registered Post method. So you will ensure that your order will be arrived safely – tracking number is very useful thing also!
Free pick up is available as well as free delivery for Millstreet, Charleville, Kanturk and Cork areas (contact us after order placement to arrange it please).
For international customers International Courier service is available and strongly recommended to use for shipping of all living specimens.
All packages will be marked as “FRAGILE” & “HANDLE WITH CARE/LIVING CREATURES”. Standard shipping days are Monday-Wednesday for inland orders and Monday for international orders.
Shipping charges are subject to change accordingly to service provider decisions and cold weather conditions.
Return option is available for equipment (i.e. tweezers, water bottles etc) within 14 days from the date of delivery. To be eligible for a return, item must be unused, in the same condition you received it and in the original packaging.
Live specimens are not eligible for return, but eligible for refund/replacement if they arrived dead. In this case you must report it immediately on the day of delivery and provide photo or video as a proof of issue. We will then either refund for the dead stock, or, if another postage charge is paid, we will replace free of charge in the next post run where stock is available. In case incorrect address has been provided, our shop will not be responsible for possible loss of package/animals.
Be aware: Shipping costs are paid by customers and are non refundable.